We sincerely hope that you are satisfied with the product purchased from our website. But, if we have not managed to earn your appreciation, we do entertain refunds and returns, albeit with a broken heart and sad face!
Following are some key points that our refund and return policy covers:
1. All Products can be returned; replaced except boxers or nightwear. Return has to be initiated within 7 days of the order delivery.
2. The returned product must be unused and should carry the original tags and the packaging should be intact.
3. If you received a wrong product or a damaged product, the product would bereplaced as soon as we receive it back and our team ensures the authenticity.
4. Free Return; Replacement/Exchange is only applicable in following cases *The Product has manufacturing defect or the product received is defective.
*If a wrong product or wrong size is shipped.
6. Refund will be made only in case of prepaid order that we are unable to process.
7. Refund of shipping charges is not applicable.
8. To return or replace a product, you have to self-ship the product at our warehouse address
C/O Shivam Enterprises
103-107 1st floor, A-Building, 2nd phase,
Mittali Complex, Manisurat Compound,
Anjur phata, Bhiwandi – 421302 (Thane)
We don’t have reverse pick up facility. We recommend you to ship through a reliable courier service or speed post.
9. For all self-shipped returns, we will provide you a cashback of Rs.100/- only irrespective of your courier charges.
10. In case if the product is exactly as per your order, then the self-ship amount has to borne by the customer and the replacement will be sent by free shipping.